Pricing, Logistics & Delivery Information

At HKXYTECH, we are committed to supplying 100% brand-new and original products at the most competitive prices. In addition to offering discounted product pricing, we work closely with our logistics partners to identify the most cost-effective and reliable shipping solutions for each order.

If customers do not have their own freight account or are unable to arrange local pickup, shipments are typically arranged via DHL or Hong Kong DHL (HKDHL). Our sales team will assist in selecting the most suitable delivery method based on product weight, destination, and urgency. Please contact us for detailed freight quotations or logistics consultation.

Available Shipping Methods

We support multiple international delivery options to meet different project timelines:

  • Air Freight: 5–10 business days
  • Sea Freight: 20–35 business days
  • Express Couriers: DHL, FedEx, UPS, EMS, SF Express, TNT, and others

Lead Time & Order Processing

  • In-stock products are typically shipped within 3 working days after payment confirmation.
  • Out-of-stock items may require extended lead times, which can vary depending on manufacturer availability and order quantity.
  • While we maintain a large inventory, certain products may be temporarily unavailable. In such cases, our team will promptly inform customers of order status and confirm whether delivery can be completed within the standard timeframe.

Shipping Notice (Heavy & Oversized Items)

For items weighing over 20 kg, customized and cost-optimized shipping solutions are available. Our logistics specialists evaluate weight, dimensions, destination, and delivery requirements to help reduce freight costs while ensuring safe transportation. Please contact your sales manager to arrange the most efficient shipping plan.

Order Tracking & Communication

Once the shipment is arranged, logistics tracking information will be shared promptly with the customer. We recommend staying in close contact with your dedicated sales manager for real-time updates, delivery coordination, and after-sales support.